Terms of Use

These Terms of Use govern your access to and use of suova.co.id and its related pages. By accessing or using our website, you agree to these Terms. Separate agreements apply to projects, professional services, proposals, and other engagements with Suova.

1. About These Terms

These Terms of Use (“Terms”) govern your access to and use of the website operated by PT Suova Technology Indonesia (“Suova”, “we”, “us”, or “our”), including suova.co.id, its localized versions, pages, content, features, and related website functionality.

Please read these Terms carefully before using our website.

By accessing, browsing, or using the website, you acknowledge that you have read and understood these Terms and agree to comply with them.

If you do not agree with these Terms, you should discontinue use of the website.

2. About Suova

The website is operated by:

PT Suova Technology Indonesia
Website: suova.co.id
Email: [email protected] (mailto:[email protected])
Phone: +62 851-3485-3769
Address: Jl. Jenderal Gatot Subroto, Times Square Paramount No. 87125, Kabupaten Tangerang, Banten 15810, Indonesia

Suova provides technology-related services that may include software engineering, web and mobile application development, digital solutions, technical consulting, UI/UX design, technology optimization, and other related professional services.

The services displayed on the website may change from time to time.

3. Scope of These Terms

These Terms apply to your use of the Suova corporate website.

These Terms do not by themselves constitute a software development agreement, consulting agreement, service agreement, statement of work, quotation, purchase order, non-disclosure agreement, service-level agreement, employment agreement, partnership agreement, or other commercial contract.

Any project, service, commercial engagement, employment relationship, partnership, or other transaction with Suova may be subject to separate written terms.

If there is a conflict between these Terms and a specific written agreement entered into between you and Suova, the specific written agreement will govern the matters covered by that agreement.

4. Eligibility and Authority

You may use this website only in compliance with applicable law.

If you access or use the website on behalf of a company, organization, or other legal entity, you represent that you have appropriate authority to act on behalf of that entity in connection with the relevant interaction.

Use of the website does not automatically create any contractual, partnership, agency, fiduciary, employment, joint venture, or other professional relationship between you and Suova.

5. Website Purpose

The website provides information about Suova, including information relating to:

• our company;
• services and capabilities;
• technology expertise;
• case studies;
• portfolios;
• articles and insights;
• careers;
• partnerships;
• contact information; and
• other business-related information.

Website content is provided primarily for general informational, communication, and business development purposes.

6. No Automatic Offer or Contract

Information displayed on the website does not constitute a binding offer unless expressly stated otherwise.

Descriptions of services, capabilities, timelines, processes, technologies, project outcomes, pricing examples, or other commercial information are general in nature and may depend on the requirements and circumstances of each engagement.

A binding commercial relationship generally arises only when the relevant parties enter into an applicable agreement, approve a proposal or quotation where legally binding, issue and accept a purchase order, or otherwise complete an agreed contracting process.

Submitting a contact form, requesting a quotation, scheduling a meeting, or communicating with Suova does not by itself obligate Suova to accept a project or provide services.

7. Permitted Use

You may access and use the website for legitimate personal, professional, informational, or business purposes.

Subject to these Terms, you may:

• browse publicly available content;
• learn about Suova's services;
• contact Suova regarding legitimate business opportunities;
• share links to publicly available website pages;
• download materials where a download function is expressly provided; and
• use reasonable excerpts of publicly available information where permitted by applicable law and with appropriate attribution where required.

Any other use requires our prior authorization where applicable.

8. Prohibited Use

You must not use the website in a manner that is unlawful, harmful, fraudulent, abusive, or that interferes with the rights of Suova or others.

You must not, directly or indirectly:

• violate applicable laws or regulations;
• attempt unauthorized access to the website, servers, systems, accounts, networks, databases, or infrastructure;
• circumvent security, authentication, rate limits, access controls, or technical protections;
• introduce malware, viruses, ransomware, malicious scripts, or harmful code;
• conduct denial-of-service attacks or intentionally overload website infrastructure;
• use automated systems in a manner that materially interferes with website operations;
• scrape, crawl, harvest, or extract website content or data at an unreasonable scale or in violation of applicable law or technical restrictions;
• collect personal data about other users without appropriate legal authority;
• impersonate another person or organization;
• submit false, deceptive, misleading, or fraudulent information;
• use the website to distribute spam or unsolicited communications;
• attempt to exploit vulnerabilities or conduct unauthorized security testing;
• modify, reverse engineer, decompile, or attempt to derive source code from software made available through the website except where such restriction is prohibited by applicable law;
• remove copyright, trademark, attribution, or proprietary notices;
• reproduce or commercially exploit website materials without authorization;
• use Suova's branding in a manner that falsely suggests endorsement, partnership, certification, or affiliation;
• use the website for activities that infringe intellectual property, privacy, confidentiality, or other rights; or
• assist another person in carrying out any prohibited activity.

Authorized security researchers must obtain appropriate permission before conducting intrusive security testing against Suova systems.

9. Intellectual Property Rights

Unless otherwise stated, the website and its contents are owned by, licensed to, or lawfully used by Suova.

This may include:

• trademarks;
• service marks;
• trade names;
• logos;
• website design;
• source materials;
• user interface elements;
• graphics;
• illustrations;
• photographs;
• videos;
• animations;
• text;
• articles;
• case studies;
• portfolio materials;
• software;
• source code;
• documentation;
• databases; and
• other materials.

These materials may be protected by copyright, trademark, trade secret, database, unfair competition, or other intellectual property laws.

Nothing in these Terms transfers ownership of Suova intellectual property to you.

Except as expressly permitted by Suova or applicable law, you may not copy, reproduce, republish, distribute, modify, create derivative works from, sell, license, publicly display, or commercially exploit protected materials.

10. Suova Name and Trademarks

The name Suova, Suova logos, product names, service names, visual identity, and other branding elements may constitute trademarks or other protected intellectual property of Suova or its licensors.

You may not use these elements in a way that:

• creates confusion regarding ownership or affiliation;
• falsely implies endorsement or partnership;
• misrepresents Suova;
• damages our reputation; or
• violates applicable intellectual property law.

Any permitted reference to Suova should accurately represent the relationship between the parties.

11. Client Work, Case Studies, and Portfolio Content

Our website may display case studies, portfolio items, project descriptions, screenshots, metrics, testimonials, or other information relating to work performed for clients or partners.

Such information is presented for informational and illustrative purposes.

Client names, trademarks, screenshots, products, and other third-party materials remain the property of their respective owners where applicable.

The display of a client, partner, technology, or third-party name does not necessarily imply an ongoing relationship, endorsement, sponsorship, or exclusive partnership.

Project results and performance presented in case studies relate to specific circumstances and should not be interpreted as guarantees that identical or similar results will be achieved in another project.

12. Articles, Insights, and Informational Content

Articles, technical materials, guides, case studies, opinions, and other informational content published by Suova are provided for general informational purposes.

Although we seek to provide useful and accurate information, technology, regulations, security practices, software versions, market conditions, and other circumstances may change over time.

You should independently evaluate information before relying on it for important technical, commercial, legal, financial, security, or operational decisions.

Unless expressly agreed in writing, website content does not constitute professional legal, tax, accounting, investment, cybersecurity, or financial advice.

13. Project Inquiries and Information You Submit

You may provide information to Suova through contact forms, email, messaging platforms, meetings, or other communication channels.

You are responsible for ensuring that information you provide is:

• accurate to the best of your knowledge;
• lawfully provided;
• not misleading;
• not infringing third-party rights; and
• appropriate for the relevant purpose.

You should not send passwords, private keys, production credentials, highly sensitive personal data, confidential source code, protected trade secrets, or other highly confidential information through a general website contact form.

Where confidential information needs to be exchanged during a potential project, the parties may establish appropriate confidentiality arrangements, including a non-disclosure agreement where appropriate.

Submitting information to Suova does not guarantee acceptance of a project, proposal, employment application, partnership request, or other opportunity.

14. Confidential Information

Information made publicly available on our website should not be considered confidential merely because it relates to Suova.

However, information separately disclosed by Suova under an applicable confidentiality obligation remains subject to the relevant agreement.

Likewise, confidentiality obligations regarding information supplied by clients, prospective clients, partners, candidates, or other parties will be determined by applicable law and any relevant agreement between the parties.

These Terms do not create a general non-disclosure obligation for unsolicited information submitted to Suova unless such an obligation otherwise exists by law or separate agreement.

15. Feedback and Suggestions

If you voluntarily provide ideas, suggestions, comments, or general feedback regarding our website, products, or services, you permit us to review and use that feedback for legitimate business purposes without an obligation to implement it.

This provision does not transfer ownership of your pre-existing intellectual property to Suova.

If a submission contains confidential information or intellectual property requiring special treatment, please ensure appropriate contractual arrangements are established before disclosure.

16. Third-Party Websites and Services

Our website may contain links to or integrations with websites, platforms, applications, software, social media services, or other resources operated by third parties.

Third-party services are not necessarily controlled by Suova.

We are not responsible for the availability, security, accuracy, content, products, services, privacy practices, or terms of independent third-party services.

A link or reference to a third party does not necessarily constitute endorsement, sponsorship, partnership, or recommendation by Suova.

Your use of third-party services is subject to the applicable third party's terms and policies.

17. Open-Source and Third-Party Technologies

Suova may refer to or use open-source software, frameworks, libraries, platforms, APIs, trademarks, or technologies provided by third parties.

Those technologies remain subject to the licenses, terms, and intellectual property rights of their respective owners.

References to particular technologies do not imply ownership, sponsorship, certification, or endorsement unless expressly stated.

18. Privacy and Cookies

Our processing of personal data in connection with the website is described in our Privacy Policy.

Our use of cookies and similar technologies is further described in our Cookie Policy.

By using the website, you acknowledge that personal data may be processed in accordance with those policies and applicable law.

Where consent is legally required for optional cookies or similar technologies, we will seek the appropriate consent.

19. Website Availability

We seek to maintain a reliable and secure website but do not guarantee that the website will always be:

• available;
• uninterrupted;
• error-free;
• free from delays;
• free from technical defects; or
• compatible with every device, browser, network, or configuration.

We may temporarily restrict or suspend access for maintenance, updates, security reasons, infrastructure changes, emergencies, or other operational purposes.

20. Changes to the Website

We may add, remove, modify, redesign, suspend, or discontinue any part of the website at our discretion, subject to applicable law.

This may include changes to:

• website features;
• content;
• services displayed;
• navigation;
• languages;
• integrations;
• technologies;
• URLs; or
• availability.

We are not required to maintain any specific content or functionality indefinitely unless otherwise agreed in writing.

21. Accuracy of Information

We seek to keep information on our website accurate and reasonably current.

However, we do not guarantee that all website content is always complete, current, error-free, or suitable for every particular purpose.

Information may become outdated because of changes in:

• technologies;
• services;
• prices;
• personnel;
• regulations;
• business arrangements;
• project circumstances; or
• other factors.

We reserve the right to correct errors and update information without prior notice.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and publicly available content are provided on an “as is” and “as available” basis.

Except where expressly required by applicable law, Suova does not make warranties or representations that:

• the website will always be available;
• all information will be completely accurate or current;
• the website will meet every user's requirements;
• the website will be free from all vulnerabilities or harmful components;
• all technical examples will work in every environment; or
• use of website information will achieve a particular business or technical outcome.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Suova will not be liable for indirect, incidental, special, consequential, exemplary, or similar losses arising solely from your use of, inability to use, or reliance on the public website or its general informational content.

This may include, where legally permitted, loss of:

• profits;
• revenue;
• business opportunities;
• expected savings;
• goodwill;
• data; or
• business interruption.

Suova does not exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.

Liability arising from paid professional services is governed by the applicable agreement for those services rather than this general website clause.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, or reasonable costs arising directly from your unlawful use of the website, infringement of third-party rights, or material violation of these Terms.

This provision does not apply to the extent that a loss was caused by Suova or where such obligation would be prohibited by applicable law.

25. Security

You must not attempt to compromise the confidentiality, integrity, availability, or security of the website or related infrastructure.

If you reasonably believe you have discovered a security vulnerability affecting Suova, please report it responsibly to us instead of exploiting, publicly disclosing, or using the vulnerability to access unauthorized information.

Security-related reports may be submitted through our official contact channels.

26. Suspension or Restriction of Access

We may block, restrict, suspend, or take other reasonable measures against access to the website where we reasonably believe this is necessary to:

• protect website security;
• prevent abuse;
• respond to attacks;
• comply with legal obligations;
• protect Suova or third-party rights; or
• address a material violation of these Terms.

Where appropriate, technical controls may be applied automatically to suspicious or abusive traffic.

27. Electronic Communications

When you communicate with us electronically, including through contact forms, email, or other digital channels, you acknowledge that communications may take place electronically.

Electronic communications and documents may have legal effect to the extent recognized under applicable law.

You are responsible for maintaining accurate contact information when communication from Suova depends on information you provide.

28. Compliance With Applicable Law

You are responsible for ensuring that your use of the website complies with laws applicable to you.

You must not use the website in connection with unlawful conduct or in a manner that causes Suova to violate applicable legal obligations.

Nothing in these Terms requires either party to perform an act prohibited by applicable law.

29. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of Indonesia, without prejudice to any mandatory legal protections that may apply to you.

This includes, where applicable, Indonesian laws and regulations relating to electronic information and transactions, intellectual property, personal data protection, and other relevant matters.

30. Dispute Resolution

If a dispute arises regarding these Terms or use of the website, the parties are encouraged to first attempt to resolve the matter in good faith through communication or negotiation.

If the dispute cannot be resolved amicably, it may be submitted to the court or other dispute resolution forum having competent jurisdiction in Indonesia, subject to applicable law and any mandatory rights available to the parties.

A separate agreement with Suova may establish a different dispute resolution mechanism for disputes arising from that specific agreement.

31. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent reasonably necessary to make it enforceable where possible.

The remaining provisions will continue in effect to the extent permitted by law.

32. No Waiver

Failure by Suova to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.

A waiver is effective only where it is validly made in accordance with applicable law.

33. Assignment

You may not transfer rights or obligations arising specifically under these Terms in a manner that materially affects Suova without appropriate authorization.

Suova may transfer or assign its rights and obligations in connection with a legitimate corporate restructuring, merger, acquisition, transfer of business, or similar transaction, subject to applicable law.

34. Entire Terms for Website Use

These Terms, together with our Privacy Policy, Cookie Policy, and other notices expressly incorporated by reference, constitute the general terms governing use of the Suova corporate website.

They do not replace separate agreements governing professional services, projects, employment, partnerships, procurement, or other commercial relationships.

35. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• our website;
• services;
• technologies;
• business practices;
• security requirements; or
• applicable laws and regulations.

When material changes are made, we will update the “Last updated” date displayed at the beginning of these Terms and may provide additional notice where appropriate.

Your continued use of the website after updated Terms become effective will be subject to the updated Terms, to the extent permitted by applicable law.

We encourage you to review these Terms periodically.

36. Contact Us

If you have questions, concerns, or notices regarding these Terms or the use of our website, please contact:

PT Suova Technology Indonesia
Email: [email protected]
Website: suova.co.id
Phone: +62 851-3485-3769
Address: Jl. Jenderal Gatot Subroto, Times Square Paramount No. 87125, Kabupaten Tangerang, Banten 15810, Indonesia